Refund Policy

Your satisfaction is our priority. If you’re not happy with your purchase, we’re here to help.

Eligibility for Returns:

• Items must be unopened, unused, and in original packaging.

• Return request must be made within 14 days of delivery.

• Proof of purchase (e.g., order number or receipt) is required.

Non-Returnable Items:

• Opened or used skincare products (for hygiene reasons)

• Gift cards and clearance items

Refund Process:

• Once your return is received and approved, we’ll issue a refund to your original payment method within 5–10 business days.

• Shipping fees (if applicable) are non-refundable.

To Start a Return:

Contact us at support@thebeautypalacestore.com with your order number and reason for return. We’ll guide you through the process.

Delivery Policy

We aim to make your shopping experience smooth and reliable.

Processing Time:

• Orders are processed within 1–3 business days after confirmation.

Shipping Time:

• Standard Shipping: 5–10 business days

• Express Shipping: 2–5 business days (if available)

Shipping times may vary depending on your location.

Shipping Rates:

• Calculated at checkout based on your delivery address and selected method.

• Free shipping on orders (if applicable).

Tracking Your Order:

Once your order is shipped, you will receive a tracking link via email.

Delivery Issues:

• If your order is delayed or lost, please contact us at support@thebeautypalacestore.com and we’ll assist you promptly.

• Please double-check your shipping details before confirming your order.